The total IT careSM Premium plan gives you complete peace of mind knowing you have an IT team not only at your disposal but also, monitoring and maintaining your network and Systems.
The total IT careSM Premium plan includes up to 2 servers and up to 10 workstations with the ability to add servers or workstations. Our total IT careSM Network is also included. This service agreement entitles you to discounted hourly rates on other services.
total IT careSM Premium service agreement includes:
24x7 Monitoring and Support
Unlimited Phone Support
Unlimited Remote Control Support
Emergency After hours Support
Discounted onsite support
Server Maintenance and Security
Printer Management
Event Log Management and Resolution
Drive Capacity Monitoring
Server Service Administration
Core Health Monitoring
Security Patch Management
Service Pack Management
User Account Administration
File Share Administration
Anti Virus definition monitoring
Workstation Maintenance and Security
Software and Hardware tracking
Anti Virus Software Management
Security Patch / Service Pack monitoring and updates
PC Health Monitoring
Anti Virus/Spyware License
Network Management
ISP Management
Router/Firewall Monitoring and Management
VPN Remote access Management
Anti Virus Management
Major Server Application Add-ons - $99 each per month
Microsoft Exchange Server Maintenance and Administration
Backup/Restore Monitoring and Administration
Other Major Database or Critical Application
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